Your conversations, team and AI. One connected operation.

Welcome to TalosOps. I'm Ahmed, the founder and CEO of TalosOps.

If you run a customer service team, you know the work is not just replying to a message. There is a customer you need to understand, an employee you need to help, and a whole operation you need to follow as it happens.

That is why TalosOps is not just a chatbot. It is a complete customer operations platform that runs all your operations and brings your team, your customers and the AI together in one platform. Let us give you a quick overview.

We start with the Unified Inbox, which gathers every channel connected to TalosOps so your team and the AI can follow them together, assign conversations and collaborate on them, instead of moving between several applications and platforms.

With the built-in CRM, the employee has all the customer's details and history, so they start the conversation already understanding the customer well, without asking them to explain everything from the beginning.

The AI Agents' role is not only to reply. They use your company's knowledge and policies connected to the platform. They can also take actions through the integrations you connected to the platform, within the permissions you define.

Now you have connected everything and everything is running. How do you know the service is really delivered at the required quality?

This is the role of Quality Analysis in TalosOps. Through it you follow all your conversations on the platform, discover mistakes and fix them, and coach the AI customer service or your own staff through our AI, Yasmin. Instead of an evaluation built on a feeling, it is built on analysis and real numbers drawn from your CRM and your conversations.

The team behind the service needs organising too, and this is the role of Workforce in TalosOps. Through it you follow your staff's daily activity and set their schedule, breaks and days off. You set it once, and the AI follows it every time. It also coaches them and asks them when someone exceeds a break or a day off. The goal is not only to watch your team, but to make their work clearer and easier.

You also have tools such as Sales Campaigns and Workflows, which automate work with systems such as Shopify and Bosta, and other tasks that need constant follow-up with the customer.

Through the Overview you have a complete view of your platform, and you can make real decisions built on numbers and details, not just a feeling.

With Talos Agent, which acts as your operations manager inside the platform, you can ask about anything, and it can take actions, do real things inside the platform, and take actions and decisions on your behalf.

In the end, TalosOps is not about adding one more AI agent that replies to the customer. TalosOps is built, quite simply, on your team, the customer and the AI working in the same platform. Welcome to TalosOps.